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Berea, Ohio 44017

Phone:
   440-234-3252
   888-234-3252

Fax:
   216-803-6730





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Cisco SmartNet Contracts

 

Cisco's SmartNet Service is an award-winning technical support service that can give your IT staff direct, anytime access to Cisco engineers and Cisco.com resources to help ensure the fast, expert response and accountability they require to resolve critical network issues.

Cisco SmartNet services include:

  • Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
  • Access to the extensive Cisco.com knowledge base and tools, for easy access to online technical information and service request management.
  • Ongoing software operating system support on licensed operating system software, such as Cisco IOS or Cisco Catalyst OS, for covered Cisco products, including maintenance, minor and major releases within a feature set.
  • Advance hardware replacement is available for the critical needs of your network. Next business day (NBD) as well as premium service level options that provide parts replacement in as little as 2 or 4 hours are available depending on your preference and the type of contract coverage you select.
  • Proactive diagnostics and real-time alters on select devices with Cisco Smart Call Home.
  • An onsite Cisco field engineer to install replacement parts at your location is an option available through Cisco SmartNet Onsite Service. Through this onsite service option, a Cisco engineer implements Cisco technology expertise and practices to help ensure that your network operates at the highest levels.

If you are interested in applying a SmartNet contract on one of your new or existing Cisco Appliances please contact your Mercury Networks’ representative at (888)-234-3252, or send an email to info@mercurynetworksinc.com.

Your rep may ask you to fill out our SmartNet Quote and Letter of Authorization documents which can be found under the Documents section at the top of this page.

For more information regarding the different levels and types of SmartNet contracts, please visit Cisco's SmartNet page or contact a Mercury Networks’ engineer at (888) 234-3252 or email info@mercurynetworksinc.com

 

         

 
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©Mercury Networks, Inc. 2003